The uneven recovery of passenger transport post-pandemic is hindered by difficulties in recruiting qualified personnel across Europe.
I have recently experienced these same difficulties with a major player in the passenger transport sector, affecting operations and customer relations. Broadening recruitment criteria requires time and proactivity, even as the sector demands great flexibility due to the nature of bidding processes.
What are the benefits of opening up to diversified profiles?
✓ Diverse skill sets: Recruiting candidates from other sectors brings varied skills and different perspectives.
✓ Adaptability and innovation: Candidates from other industries can introduce innovative practices and creative solutions.
- SNCF hired former military personnel for their crisis management and leadership skills, improving operational efficiency during peak times.
✓ Reduction in labor shortages: By broadening recruitment criteria, companies can tap into a larger talent pool.
- Transdev launched a retraining program for healthcare professionals, offering a creative solution to the shortage of bus drivers.
Training: an essential lever
Integrating profiles from other sectors indeed requires a significant investment in training.
Here are some ways to successfully manage this transition:
✓ Tailored training programs: These should include company-specific aspects, technical modules, as well as training on safety standards and customer service expectations.
- RATP offers intensive three-month training programs for new drivers, covering both technical aspects and passenger interactions.
✓ Mentoring and support: Implement mentoring systems where new employees can learn from experienced colleagues. This not only facilitates learning but also cultural integration within the company.
- Deutsche Bahn has successfully adopted this approach in Germany.
✓ Continuous training: Encourage continuous training to allow employees to improve and adapt to technological and regulatory changes in the sector.
- Eurostar invests in professional development programs for its employees to stay competitive in an ever-evolving market.